WRITING
If everybody is “best in class”, nobody is
A claim repeated by every competitor has stopped telling the buyer anything. The interesting work starts when we ask what the difference actually is.

Issue 03 · 6 October 2026
The useful machine, the infinite beige document and the work that still needs someone to mean it.
Read the Long Read →WRITING
A claim repeated by every competitor has stopped telling the buyer anything. The interesting work starts when we ask what the difference actually is.
THE TAKEAWAY
The celebration comes before the difficult part. A proposal should help the people who have to deliver the promises.
OBSERVATIONS
A wave we can barely see changes the starting point for everything the sea does next.
OBSERVATIONS
Please hold while our assistant misunderstands you.
OBSERVATIONS
He has no childhood, no grudges and five actionable insights about everything.
OBSERVATIONS
A record of what was said is useful. A confident account of what everybody meant is another matter.
IDEAS
The person who gets better material has a stronger advantage than the person who rearranges common material faster.
IDEAS
Give the machine the paperwork. Keep responsibility for the argument.
IDEAS
Options are abundant. Knowing which ones to delete is still work.
IDEAS
We are getting better at making everything acceptable. We should be suspicious of what disappears in the process.
SOMETHING WE LEARNED
A summary can give us the outline. It cannot do the reader’s part of the work.
BAD TAKES 03
New releases, human histories and a deliberately unreliable set of filing instructions.
THE LAST WORD
A small instruction for the week ahead.